‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
Originally found over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline may not seem like an natural focus for online content feeds.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, seeing big businesses spending big on content creators and putting fewer resources into advertising goods in legacy broadcasters.
A Journey from Drilling to Digital
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a residue from oil extraction. Currently, a wave of content from users have recorded its extensive utilization in “practical tricks”.
Hailed as a solution for polishing footwear or extending perfume longevity, as well as a fix for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Detecting the product’s new life online, executives at the multinational amplified the hacks by having their research teams evaluate the claims and letting the content creators in on the results.
Suggestions that it lessened the sensation of spicy food on lips were validated. Similarly supported were ideas it could extend fragrance and revive leather bags. Claims that it would whiten teeth or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This observation of social channels to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without dampening the fun” was crucial.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Now it’s many conversations, diverse communities. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“Having your brand advocated by other people, recommended by peers, this builds credibility and connection. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates seismic changes taking place in media consumption, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
This further signifies a media convergence as large companies almost become production houses themselves, partnering with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also allows them to tweak their content more easily to test effectiveness.
Such methods are increasing. Marketing investment on digital creator partnerships is rising at quadruple the rate than the broader media sector. Stateside, it has over doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
TV's Lasting Role
Despite the huge changes, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to frame public debate.
She added: “Among the most effective advertising investments is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”